We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (40 days return for items purchased on 25 December)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@venool.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@venool.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How much will I pay for return shipping?

1.For defective products

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warehouse :

All ordes must be returned to the following address:

 Yiwu Cu Jia Trade Co.,Ltd. Located in Room 1806, Global Tower, Finiancial Street 168 Yiwu City, Zhejiang Province, 322099 China.