This website is operated by Kammi Limited. Throughout the site, the terms “we”, “us” and “our” refer to Kammi Limited.  Venool LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

(These General Terms and Conditions were last updated on: Jun  2022) 

OUR CONTRACT WITH YOU

• How we will accept your order. In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping basket/cart, and then proceed to the checkout;
• (ii) once you are logged in, or if you check out as a guest, you must then select your preferred method of delivery and confirm your order and your agreement to these terms of sale
• (iii) you will be transferred to PayPal or YouCanPay Payments which will handle your payment on the checkout page;
• (iv) we will then send you by email an initial acknowledgement that we have received the order; and
• (v) once we have checked whether we are able to meet your order, we will either send you an order confirmation or we will confirm by email that we are unable to meet your order. Our acceptance of your order will take place when we email you the order confirmation, at which point a contract will come into existence between you and us.
• Input errors. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking the final summary prior to payment. You may correct those input errors before placing your order by changing/removing them in/from your basket/cart.
• If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. For example, this might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
• Your order numbers. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

1. Products being Sold

1.1 We always aim to ensure all the product information on this website as accurate as possible. All products images are for illustrative purpose and very occasionally you may find that the dimensions, colours and features may differ once the product has been delivered to you. While we make the utmost effort to make sure that the product image and description reflect the real product, there can be a difference for varying reasons such as product re-development and manufacturing methods. venool Limited (venool.com) is not liable for any inaccuracies.

1.2 Before signing to accept the delivery you must make sure that the product delivered is as originally described. Signing the delivery note means you are accepting that the product delivered is as originally described at our website.

2. Pricing and Payment

2.1 Prices are correct at the time of listing and may be subject to change without prior notice.

2.2 Occasionally an error may cause product price/description to be incorrect, in which venool.com shall be under no obligation to honour the incorrect price.

2.3 All orders placed with venool.com may be subject to further credit or security checks.

3. Delivery

3.1 Expected delivery time frames are shown on product pages, but may be subject to change due to stock availability or if any additional security checks are necessary. We do as much as possible to ensure that products are delivered to you on time and that you will receive them by the estimated delivery date on the website. However, venool.com is not liable for any delays.

3.2 venool.com is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a delivery delay of the order. It is the customers responsibility to plan and prepare for such instances.

3.3 The Customer is responsible for ensuring that all items will fit onto or within the premises. You (the Customer) are advised to check all entry door dimensions to ensure the product will fit onto or within the site. Any charges caused by an aborted delivery due to this will be passed on to the Customer.

3.4 We will charge a redelivery fee if no one is available on site to take delivery of the goods. 

3.5 Prior to dispatch from our warehouse, venool.com must be made aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations or pedestrianised zones.

 3.6 All delivery times given are estimated and they are quoted in terms of normal working days. It is very important to note that delivery times may be affected by factors beyond our direct control.

 3.7 Should venool.com be in a situation where they are not able to fulfil delivery of all products in an order, venool.com shall be entitled to perform partial delivery of the order, without prior notification to the customer. In cases where venool.com are not able to deliver the remaining products of a partially delivered order within a reasonable time frame, the remaining payment can be subject to a refund to the customer without prior notice.

3.8 Every effort is made to ensure that the correct item is sent, however if you do not receive the correct item you must report this within 24 hours of delivery.  If you intend to return an item, please note returns can only be accepted within 30 days of delivery, in the original unused condition and the original packaging.

3.9 Unless otherwise stated, delivery is approximately 7-15 working days.

4. Cancellations

4.1 Orders are processed from an external warehouse.

4.2 Order cancellation instructions must be given in writing.

5. Damaged Shipments

5.1 Your goods are covered with our goods in a transit insurance policy. 

Please carefully check the goods before signing for delivery. If you find any damages please refuse the delivery and we will exchange the damaged product. If you accept and sign for the delivery, this means you are accepting the order in good condition and the insurance policy will not cover the transport damages you will want to claim. Signing unexamined is not acceptable. 

In the event that the driver will not wait for you to inspect the goods, please refuse the delivery and we will rebook delivery. Once signed as damaged, you must report any damage to venool.com via email within 24 hours to make a claim at support@venool.com

Should you not sign the goods as damaged and upon later inspection find that the item is indeed damaged, you will need to report this to us via email within 24 hours of receiving the goods.

We offer to replace the damaged item or issue a refund provided that the item is returned back to our warehouse at Room 1807, Global Tower, Finiancial Street 168 Yiwu City, Zhejiang Province, 322099 China.  

5.2 Photographic proof of the damages needs to be provided via email.

5.3 Please keep all of the packaging of the product. This will be required to safely return the item. Products without original packaging will not be accepted back.

ALL damaged shipments must be sent to:

Room 1807, Global Tower, 

Finiancial Street 168

Yiwu City, Zhejiang Province, 

322099 China.  

6. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For more information, please check our return policy 

No goods are accepted for return after 30 days. 

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order. Refunds will be made within 7-14 days after being approved by the customer service department. 

7. Disputes

Please note that if you provide untrue information to your payment provider or bank regarding the cancellation procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs, damages and interest on the outstanding amount.

8. Warranties and Liability

If an items is not working on delivery or within 30 days from the invoice date, we will exchange the item or refund the price paid. It is the customer’s responsibility to report such failure in writing with, photos or video if required within this timescale.  

venool.com is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defected unit. It is the customers responsibility to plan and prepare for such instances.

By agreeing to purchase, the Customer agree to our Warranty Terms & Conditions which can be accessed at any time but may be subject to change.

Important information for disputes: Please note that if you provide untrue information to your payment provider or bank regarding the warranty procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs and interest on the outstanding amounts.

Disclaimer: Damage to glass and/or broken glass are not covered under Warranty.

9. Termination

venool.com reserves the right to cancel or suspend any order where payment has not been received or in which payment has failed subject to credit checks or otherwise. 

10. Terms and Conditions of Website Usage

By using this website you agree to these terms and conditions.

11. Age Requirements

To order a product there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.

12. Disclaimer

12.1 Whilst venool.com has taken all reasonable care in the preparation of the contents of this website; some information has been supplied by third parties and is reproduced in good faith. venool.com disclaims as to the accuracy of the information supplied by third parties or for apparent errors and omissions.

12.2. We are not responsible for websites we link to

• Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
• We have no control over the contents of those sites or resources.

13. Payment methods

13.1The following methods of payment are offered in venool.com's website : credit and debit cards Or PayPal. venool.com reserves the right not to provide individual payment methods or to refer to other payment methods in individual cases.

13.2 If payment is made by credit or debit card, the invoice amount will be debited from the payment card account at the time that the order is dispatched. If payment is made by PayPal, the invoice amount will be debited from the PayPal payment method at the time of ordering the goods.

14. Applicable law, place of jurisdiction

If you are a consumer customer, these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.